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OH Celebrations Highlight of 2022

1 January 2023

Thank you all for a fantastic 2022! And what a year it was. Continue growth and expansion of One Health across the greater Charlotte and Winston-Salem markets to better serve the community.

A few highlights from 2022:

Our Staff: Thank you to all of our OH team members. Without your dedication to patient care and the One Health mission, none of our 2022 successes would have been possible. You are amazing and we thank you for all that you do!

New Providers: We added 23 providers in 2022!! 31% provider growth in one year. Phenomenal!

New Clinics: We continued our One Health expansion in 2022 with 6 new clinics: Southpark, NoDa, Mocksville UC, Rural Hall, King Peds, and Lincolnton.

OB Lincolnton: On December 1, we welcomed McAllister OB/GYN in Lincolnton into the One Health family. One Health now provides full spectrum OB/GYN services to the Lincoln County community and AH Lincoln hospital.

Academic Program: Dr. Chris Zagar joined One Health in March. He leads our Academic and Student Programs. We now have a student shadowing program as well as relationships with MD and APP programs.

Pharmacy Program: We started our OH Pharmacy Program with the hiring of Kira Harris, PharmD in July. Kira brings years of pharmacy experience, and she has been instrumental in starting up a pharmacy clinic at OH Birkdale, hiring our first Pharmacy Tech within OH and partnering with CHESS for our OH Value Program.

Value: OH has partnered with CHESS for much of our value work. CHESS will be working behind the scenes with our patients to alleviate some of the current burden on our care teams. In 2023, One Health will participate in an advanced form of a value-based care contract called ACO REACH. REACH is the redesigned version of Direct Contracting Payment Models for Traditional Medicare Patients. Along with CHESS, OH will be tracking the highest risk patients to help coordinate their care.

New Phone Answering Service: In February, we started our first clinic pilot program – a Phone answering Pilot. In this Pilot program, the staff at OH Mooresville clinic began answering their phone calls first, before the AH Call Center (CCC). This proved to be very successful and ultimately was rolled out to all Charlotte clinics. Now, we will launch our new One Health Call and Triage system called OH CONNECTIONS. OH Connections is a team of staff dedicated to the patients and One Health team to create a first class, responsive and professional phone service, triage and referral management.

East Lincoln UC: Beginning on November 21, OH began staffing the AH East Lincoln UC 50%of the time. Thank you to all those who have been part of this process! This was no small effort! We will continue providing provider staffing until the AH East Lincoln UC closes on February 26 and our new OH Link Landing Urgent Care opens on Feb 27.

Mammogram process: OH has partnered with Charlotte Radiology to create a streamlined ordering process for breast imaging. If a patient has an abnormal screening mammogram, the patient now can go straight to a diagnostic mammogram +/- ultrasound +/- biospy to decrease unnecessary additional orders for our providers.

These are just a few of many wonderful highlights for 2022. Thank you to everyone for creating all of these successes.

As we enter 2023, we are grateful for each of you. We appreciate all that you do for our patients and One Health. Happy New Year to you and your families! We are looking forward to another exciting year for One Health!